Shipping Policy

SHIPPING POLICY

Last Updated: March 14, 2026

At Navotee, every wooden wall clock is handcrafted, inspected, and packaged with care before leaving our Phoenix, Arizona workshop. Because our products are made of natural solid wood and include delicate components, we use reinforced packaging and double-box protection to ensure each piece arrives in perfect condition.

1. WHERE WE SHIP

Navotee currently ships exclusively within the United States (all 50 states).

• Note: We are unable to deliver to P.O. Boxes, APO/FPO/DPO addresses, or remote territories (such as Puerto Rico, Guam, or the U.S. Virgin Islands) due to the size and specialized handling requirements of our solid-wood items. A physical street address is required for all orders.

2. PROCESSING & SHIPPING TIME

Processing time covers quality inspection, custom engraving, and careful packing. Transit time begins once your order leaves our facility.

• Custom-made Clocks: Typically require 3–5 weeks for production depending on design complexity.

• Order Cut-Off: Orders placed before 2:00 PM (MST) are processed the same business day.

3. PACKAGING AND HANDLING

Every clock is individually wrapped in foam sheets and acid-free paper, then surrounded with bubble wrap and biodegradable fillers. We use a double-box system: an inner box with cushioning protected by a larger outer carton to guard against impact. All boxes are clearly marked “Fragile” and “This Side Up.”

4. TAXES

U.S. Customers: Prices shown at checkout include applicable state sales taxes based on your delivery address. There are no hidden fees.

5. TRACKING YOUR ORDER

Once your order ships, you will receive a confirmation email with a tracking link (via UPS, FedEx, or USPS). Updates may take 24–48 hours to appear in the carrier’s system. For high-value artisan clocks, we may require an adult signature at delivery for your protection.

6. IF SOMETHING GOES WRONG

• Damaged on Arrival: Please contact us at [email protected] within 72 hours of delivery. Include photos of the outer box, inner packaging, and the damaged area. Keep all packaging until we confirm the next steps.

• Lost in Transit: If there is no tracking movement for 10 business days, contact us. We will coordinate with the carrier and send a replacement or issue a full refund at your discretion.

7. ORDER CHANGES AND CANCELLATIONS

• 24-Hour Window: Since many Navotee clocks are handcrafted or custom-made, please notify us within 24 hours for any changes. Once an order enters production or has shipped, modifications are unavailable.

• Address Updates: If you need to update your address, contact us immediately. Re-routing fees may apply after the package has been handed over to the carrier.

CONTACT INFORMATION

NAVOTEE

• Workshop Address: 2234 E Oak St, Phoenix, AZ 85006, USA

• Email: [email protected]

• Support Hours: Monday–Friday, 9:00 AM – 5:00 PM GMT-8 PST