Cancel My Order

Order Cancellation Policy

Effective Date: January 13, 2026

At Navotee, we value flexibility and transparency. Because many of our wooden wall clocks are handcrafted or custom-engraved shortly after purchase, we have established the following policy regarding order cancellations.

1. The Cancellation Window

You may request to cancel your order within 24 hours of placing it, provided that the handcrafted production process has not yet started or the item has not been shipped.

• In Production: If your order has already entered our workshop for crafting or engraving, it is no longer eligible for cancellation.

• Already Shipped: Once a shipping label is created or the package leaves our workshop, cancellations are unavailable.

If your order is no longer eligible for cancellation, you may still be able to return it. Please refer to our Returns & Refunds Policy for further guidance.

2. How to Request a Cancellation

To start a cancellation request, please email us as soon as possible at [email protected] within the 24-hour window. Please include:

1. Your Order ID.

2. The Email Address used at checkout.

3. Reason for Cancellation (Optional, but helpful for us to improve).

Our team will review your request and send a confirmation email if the cancellation is successful.

3. Refund Process

If your cancellation is approved:

• We will issue a full refund (including any shipping fees) to your original payment method.

• Timing: Refunds are processed within 7 business days, though your bank or payment provider (Stripe/PayPal) may take a few additional days to reflect the amount in your account.

4. After 24 Hours

Once the 24-hour window has passed, our artisans have typically already begun selecting materials and starting the production phase for your clock. At this stage, we cannot halt production. If you no longer want the item, you must wait for it to be delivered and then follow our return procedure (if applicable).

Questions or Support?

If you have any other questions about our cancellation policy or need urgent assistance, our team is ready to help:

• Email: [email protected]

• Workshop Address: 3126 Wild Peregrine View, Colorado Springs, CO 80916, United States

• Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (MT – Mountain Time)